Videoslots Chooses injixo as Its WFM Solution Related Articles 50 Expert Tips to Improve Contact Centre WFM 50 MORE Expert Tips to Improve Contact Centre WFM Workforce Management Guide 18 Workforce Management Case Studies © Monster Ztudio - Shutterstock - 1823179352 Filed under - Contact Centre News, injixo InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer. Videoslots is an online casino, founded in 2011 and headquartered in Malta. It specializes in the European market and is licensed by the gambling authorities in multiple countries in the UK and across Europe. Videoslots selected injixo to replace a WFM application that they had outgrown and was not fulfilling their requirements. They started reaping the benefits of injixo within three weeks of sign-up, following onboarding, training and set-up with the assistance of the injixo consultants. Naomi Johnson, Workforce Planning Manager, said: “The system is very user-friendly for planners, team leaders and agents. It has reduced the workload of the planning team by 60%. “The forecasting and requirements calculations make sure we know where our staffing gaps are. For example, we now request overtime only when it’s needed.” Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, said, “We are thrilled that Videoslots has selected InVision as their trusted workforce management provider. We are excited to embark on a mutually beneficial partnership that will be a ‘win-win’ for Videoslots and injixo!” This blog post has been re-published by kind permission of injixo – View the Original Article For more information about injixo - visit the injixo Website About injixo injixo is a product of InVision, a market leader in WFM for over 25 years. InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centers on the market back in 2011. And gaining the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded. And will continue to innovate and push the boundaries of WFM. Find out more about injixo Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: injixo Published On: 21st Jul 2023 - Last modified: 25th Jul 2023 Read more about - Contact Centre News, injixo Recommended Articles 50 Expert Tips to Improve Contact Centre WFM 50 MORE Expert Tips to Improve Contact Centre WFM Workforce Management Guide 18 Workforce Management Case Studies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter