Videoslots Chooses injixo as Its WFM Solution

People icons with magnifying glass over one - wfm choice
136
Filed under - Industry News,

InVision Software, the company behind injixo, the cloud workforce management (WFM) application for customer service, is pleased to announce another new customer.

Videoslots is an online casino, founded in 2011 and headquartered in Malta. It specializes in the European market and is licensed by the gambling authorities in multiple countries in the UK and across Europe.

Videoslots selected injixo to replace a WFM application that they had outgrown and was not fulfilling their requirements. They started reaping the benefits of injixo within three weeks of sign-up, following onboarding, training and set-up with the assistance of the injixo consultants.

Naomi Johnson, Workforce Planning Manager, said: “The system is very user-friendly for planners, team leaders and agents. It has reduced the workload of the planning team by 60%.

“The forecasting and requirements calculations make sure we know where our staffing gaps are. For example, we now request overtime only when it’s needed.”

Richard Saqladi, Regional Sales Director, UK, Ireland, Nordics & Benelux at InVision, said, “We are thrilled that Videoslots has selected InVision as their trusted workforce management provider. We are excited to embark on a mutually beneficial partnership that will be a ‘win-win’ for Videoslots and injixo!”

This blog post has been re-published by kind permission of Peopleware – View the Original Article

For more information about Peopleware - visit the Peopleware Website

About Peopleware

Peopleware Peopleware is a leading workforce management (WFM) solution, trusted by over 500,000 users in 30+ countries. With smart forecasting, automated scheduling and real-time management, organizations can optimize workforce efficiency and keep work aligned with demand. From precise time tracking to flexible planning, Peopleware helps organizations boost operational efficiency and foster a more engaged, productive workforce.

Find out more about Peopleware

Author: Peopleware

Published On: 21st Jul 2023 - Last modified: 25th Jul 2023
Read more about - Industry News,

Follow Us on LinkedIn

Recommended Articles

Bowling ball hitting bowling pins
Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo
A picture of a calendar and a clock
injixo Sets Out New WFM Plans
A picture of the WFM concept with wooden blocks
Workforce Management Guide
18 Workforce Management Case Studies