Vonage Continues International Expansion

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Filed under - Call Centre News,

Vonage is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth.

The office, in one of Europe’s largest and most prominent tech nations, is part of Vonage’s expansion plans throughout the wider EMEA region, where it already has several offices, including those in London, Madrid, Berlin, Stockholm, Munich, Wroclaw and Dubai.

With this additional office, Vonage is well positioned to cover more territory and servenew and existing customers, including Selectra, Orange Business Services, LVMH Client Services, Doctolib, Air Liquide, BlaBlaCar and Danfoss, the best possible service.

With a combination of unified communications, contact centre and programmable communications APIs, Vonage is helping businesses create a frictionless, more personalised and more meaningful end-to-end communications experience.

This unique set of capabilities provides businesses and their employees  with the tools to add the features and functionality they need to enhance internal collaboration as well as external engagement with customers across all channels — messaging, voice, video and chat, driving a better overall experience for all.

New Appointments

Vonage has also made several appointments to its Applications Groupin the region, including Nicolas Perrilliat, who joins from Salesforce as Regional Sales Manager, Marie-Anne Naz as Alliances Manager, Pierrick Hollocou as Sales Executive and Dominique Rousseau as Senior Solutions Engineer.

The Applications Group encompasses Vonage’s unified communications and contact centre portfolios. Vonage is positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Center as a Service (CCaaS), for Western Europe.

Vonage’s API Group is focused on providing businesses with flexible and intelligent programmable communications solutions. This team is led in Southern Europe by Regional Director Stephane Cuziat, who joined the company in 2018.

Vonage has been steadily building its API business in France, becoming a leader in the local CPaaS market that has been included on the national Next40 list of growing digital natives.

Vonage was positioned as a worldwide leader in the 2019 IDC MarketScape for cloud communications platforms, and as a leader in growth and innovation by Frost & Sullivan in the 2019 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry, following their acquisition of NewVoiceMedia.

To find out more about NewVoiceMedia and their contact centre solutions, visit: www.newvoicemedia.com

Published On: 18th Feb 2020 - Last modified: 19th Feb 2020
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