The agent desktop plays a crucial part in customer service. However, the required functionality has dramatically changed over the past decade.
In this white paper mplsystems has summarised 4 key factors that they believe define a true unified desktop.
White Paper written by: mplsystems
Click here to download the White Paper
Author: Rachael Trickey
Published On: 24th Jul 2017 - Last modified: 25th Jul 2017
Read more about - Archived Content, IFS
