White Paper: 4 Key Factors That Define a True Unified Agent Desktop 129 Filed under - Archived Content, IFS The agent desktop plays a crucial part in customer service. However, the required functionality has dramatically changed over the past decade. In this white paper mplsystems has summarised 4 key factors that they believe define a true unified desktop. White Paper written by: mplsystems Click here to download the White Paper Author: Rachael Trickey Published On: 24th Jul 2017 - Last modified: 25th Jul 2017 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter