White Paper: 5 Ways to Optimise Your Workforce for Customer Contact in a Social Marketplace 572 Filed under - Archived Content, Alvaria In a social media saturated, mobile marketplace, the challenge is to interact with customers more flexibly, while still delighting them with quality. This White Paper explores how workforce optimisation (WFO) enables organisations to step up to this challenge. White Paper written by: Aspect Software Author: Megan Jones Published On: 29th Apr 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Alvaria Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter