White Paper: 5 Ways to Optimise Your Workforce for Customer Contact in a Social Marketplace


In a social media saturated, mobile marketplace, the challenge is to interact with customers more flexibly, while still delighting them with quality.

This White Paper explores how workforce optimisation (WFO) enables organisations to step up to this challenge.

White Paper written by: Aspect Software

Published On: 29th Apr 2016 - Last modified: 2nd Jan 2020
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