White Paper: A Quick Guide to an Omnichannel Contact Centre 3,154 Filed under - Archived Content, IFS Tasked with delivering omnichannel service? Struggling with different systems for calls and emails and need to introduce chat and social media? This white paper explains what Omni-Channel is all about, how to achieve it and the benefits that it brings. White paper written by: IFS | mplsystems Download this White Paper to find out more. Author: Rachael Trickey Published On: 18th Jun 2018 - Last modified: 1st Mar 2019 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter