White Paper: A Step by Step Guide for Using Customer Journeys in Contact Centres 296 Filed under - Archived Content The step by step guide laid out in this White Paper provides a customised approach to customer journey management: one which specifically suits the operational needs of customer service environments. White Paper written by: Puzzel Click here to download the White Paper Author: Megan Jones Published On: 13th Oct 2015 - Last modified: 24th Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter