White Paper: Customer Service KPIs – 18 Things to Consider

Key performance indicators (KPIs) can be either a framework to customer service success or a ball and chain which removes flexibility and creativity.

This white paper looks at KPIs and whether they earn the value that is placed upon them.

White Paper written by: NewVoiceMedia

Published On: 11th Jan 2018 - Last modified: 3rd Jan 2020
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