White Paper: Customer Service KPIs – 18 Things to Consider

345

345
Filed under - Archived Content, ,

Key performance indicators (KPIs) can be either a framework to customer service success or a ball and chain which removes flexibility and creativity.

This white paper looks at KPIs and whether they earn the value that is placed upon them.

White Paper written by: NewVoiceMedia

Click here to download your copy of the White Paper

Published On: 11th Jan 2018 - Last modified: 17th Jan 2018
Read more about - Archived Content, ,

Recommended Articles

The Best KPIs to Use in Your Call Centre
Key Performance Indicators (KPIs) Are Damaging Employee Engagement
generic webinar replay image
Recorded Webinar: What Are the Best KPIs for Your Contact Centre?
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.