Key performance indicators (KPIs) can be either a framework to customer service success or a ball and chain which removes flexibility and creativity.
This white paper looks at KPIs and whether they earn the value that is placed upon them.
White Paper written by: NewVoiceMedia
Author: Jo Robinson
Published On: 11th Jan 2018 - Last modified: 3rd Jan 2020
Read more about - Archived Content, Key Performance Indicators (KPIs), Vonage
