White Paper: Customer Service KPIs – 18 Things to Consider 404 Filed under - Archived Content, Key Performance Indicators (KPIs), Vonage Key performance indicators (KPIs) can be either a framework to customer service success or a ball and chain which removes flexibility and creativity. This white paper looks at KPIs and whether they earn the value that is placed upon them. White Paper written by: NewVoiceMedia Author: Jo Robinson Published On: 11th Jan 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Key Performance Indicators (KPIs), Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter