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White Paper: Customer Service KPIs – 18 Things to Consider

Published On: 11th Jan 2018 10:15 - Modified: 3rd Jan 2020

Key performance indicators (KPIs) can be either a framework to customer service success or a ball and chain which removes flexibility and creativity.

This white paper looks at KPIs and whether they earn the value that is placed upon them.

White Paper written by: NewVoiceMedia

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Customer Service KPIs – 18 Things to Consider

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