White Paper: Engage Employees With Workforce Management 225 Filed under - Archived Content, NICE This White Paper looks at three ways contact centre managers can use various features of their Workforce Management solution to engage their employees in ways that meet service goals, improve performance and deliver better customer service. White Paper written by: NICE Systems Author: Megan Jones Published On: 19th Apr 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter