White Paper: How Are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? 490 Filed under - Archived Content, IFS How are artificial intelligence (AI) & virtual assistance (VA) changing the contact centre? This White Paper looks at the prospects of self-service implemented with AI and as VA, including its impacts and importance for the future of the contact centre. White Paper written by: mplsystems Author: Rachael Trickey Published On: 26th Sep 2016 - Last modified: 18th Feb 2020 Read more about - Archived Content, IFS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter