How are artificial intelligence (AI) & virtual assistance (VA) changing the contact centre?
This White Paper looks at the prospects of self-service implemented with AI and as VA, including its impacts and importance for the future of the contact centre.
White Paper written by: mplsystems
Author: Rachael Trickey
Published On: 26th Sep 2016 - Last modified: 18th Feb 2020
Read more about - Archived Content, IFS
