White Paper: Protecting Customer Experience While Controlling Contact Centre Fraud 220 Filed under - Archived Content It’s a growing problem for contact centre managers: how do you balance customers’ expectations while protecting them from fraud? This White Paper proposes that a deeper collaboration is needed between contact centre, customer experience, IT and security experts. White Paper written by: Pindrop Author: Megan Jones Published On: 13th Jul 2016 - Last modified: 5th Mar 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter