White Paper: Six Things People Expect From Your Contact Centre in the Digital Age 298 Filed under - Archived Content, Alvaria Consumers today are mobile, self-reliant and demand fast, convenient access to information. This White Paper looks at what today’s consumer expects from the contact centre and how you can deliver. Key areas include “know me” and “make it mobile”. White Paper written by: Aspect Software Author: Megan Jones Published On: 3rd May 2016 - Last modified: 2nd Jan 2020 Read more about - Archived Content, Alvaria Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter