White Paper: The Customer Service Challenge 2017 282 Filed under - Archived Content, Jabra Research shows 55% of consumers who intended to make a purchase change their mind because of poor customer service. This white paper looks at how the power of conversation can transform customer service, business opportunities and employee engagement. White Paper written by: Jabra Author: Jo Robinson Published On: 14th Aug 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Jabra Related Reports White Paper: Accelerating Agents and AI in the Post-Pandemic Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter