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White Paper: The Dawn of AI-Powered Customer Engagement

Published On: 14th Feb 2017 10:15 - Modified: 3rd Jan 2020

The intent to provide self-service has been a long-standing customer service ambition.

This White Paper looks at how intelligent assistance can proactively help in a world where reducing customer effort remains a major customer service objective.

White Paper written by : NewVoiceMedia

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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White Paper: The Dawn of AI-Powered Customer Engagement

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