White Paper: The Journey to Customer Experience Transformation in 2018 146 Filed under - Archived Content With more businesses focusing on customer experience, ‘business as usual’ is no longer an option for call centre operations. This guide provides some grounded ideas that will help you transform customer experience in 2018. It provides a framework for improvement, both within a formal contact centre and across other areas of the business involved in front line operations. White Paper written by: Oak Innovation Click here to download your copy of the white paper Author: Jo Robinson Published On: 30th Jan 2018 - Last modified: 19th Mar 2018 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter