White Paper: What’s Next for Digital Customer Service 132 Filed under - Archived Content, Jacada In this white paper, Martin Hill-Wilson shares industry insight in reaching your next customer service milestone. Martin examines customer behaviour, journeys and engagement strategies in choosing the right channels and deciding whether to offer them as live assistance or self-service. White Paper written by: Jacada Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 2nd Apr 2018 - Last modified: 18th Jun 2018 Read more about - Archived Content, Jacada Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter