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Only 31% of Contact Centre Professionals Feel Their IT Support is Great

Do-you-get-the-right-level-of-support-from-your-IT-Dept

Published On: 30th Apr 2013 10:08 - Modified: 23rd Sep 2019

According to our poll, 69% of contact centre professionals are not fully satisfied with the support that their IT department offer.

Poll – Do you Get the Right Level of Support from your IT Department? – answers

Yes, they are great – 31%
Sometimes – 36%
No, it should be outsourced – 3%
No, but we are stuck with them – 29%

Source: Call Centre Helper website reader poll Votes: 145 Date: March 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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