Robots Will Never Take Over the Contact Centre – Some Think 547 Filed under - Archived Content, Customer Service, Polls According to our poll, 16% of contact centre professionals believe that robots will never “take over their industry. However, double this figure believe that robots will take over customer service in the next 5 years. Poll – “When will the robots take over Customer Service?” – answers They have already – 9% 1 Year – 0% 5 Years – 32% 10 Years+ – 43% Never – 16% Source: Call Centre Helper Webinar Poll – Webinar: The Latest Call Centre Trends Sample size – 91 Date: September 2015 Author: Megan Jones Published On: 1st Jan 2016 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Service, Polls Related Reports eBook: Customer Success Stories 2024 eBook: How to Transform Your Customer Service Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter