According to our poll, 16% of contact centre professionals believe that robots will never “take over their industry.
However, double this figure believe that robots will take over customer service in the next 5 years.
Poll – “When will the robots take over Customer Service?” – answers
They have already – 9%
1 Year – 0%
5 Years – 32%
10 Years+ – 43%
Never – 16%
Source: Call Centre Helper Webinar Poll – Webinar: The Latest Call Centre Trends Sample size – 91 Date: September 2015
Author: Megan Jones
Published On: 1st Jan 2016 - Last modified: 18th Sep 2019
Read more about - Archived Content, Customer Service, Polls
