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Report: State of Customer Experience Research

Published On: 21st Nov 2018 09:55 - Modified: 2nd Jan 2020

This report reveals how consumers prefer to interact with a business, what they value most when engaging with a business, what personal information they are willing to share and what businesses miss when it comes to delivering an exceptional experience.

Report written by: Genesys

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Report: State of Customer Experience Research

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