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Report: NICE inContact CX Transformation Benchmark 2019

Published On: 30th Jul 2019 09:55

Title: Report: NICE inContact Customer Experience (CX) Transformation Benchmark 2019

The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, UK, and Australia with two surveys, one among consumers and one among contact centre decision-makers.

This report presents region-specific findings from the business wave of the research and accompanies a global report. It provides comparative results to the consumer study published in 2018.

Report written by: NICE inContact

Click here to download your copy of the report

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Author: Jo Robinson

Report: NICE inContact CX Transformation Benchmark 2019

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