Unifying Customer Service: Connecting Teams and Work Across Departments – Webinar

Date: 22 May 2025, 11am BST/12pm CET

Location: Virtual

Introducing Unified Experience from Genesys and ServiceNow

It’s time to rethink how customer service gets done.

Your customers expect a single, connected experience — not a journey slowed down by internal silos, handoffs, or outdated systems.

Yet for many organisations, customer service is still held together by manual processes and disconnected tools. Agents are left juggling systems. Customers are left repeating themselves.

That’s where a unified experience comes in.

Join Genesys and ServiceNow as they unveil a new way to deliver seamless, cross-functional customer experiences.

Built to align people, channels, and work across your organisation, this new approach empowers agents, removes friction, and makes exceptional CX the norm — not the exception.

In This Session, You’ll Discover:

• What’s behind the most common CX breakdowns — and how to overcome them
• How to connect your frontlines and back-office teams for faster, more complete resolutions
• The power of context: giving agents full visibility into every customer journey
• How a unified experience transforms both service delivery and customer satisfaction

Customer expectations have evolved — your service model should, too.

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Reviewed by: Robyn Coppell