SequenceShift - Call Centre Helper

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Agent-assisted & self-service phone payments for Amazon Connect, Salesforce Service Cloud Voice and Zendesk for Contact Center.

Our service solutions allow you to outsource the job of capturing credit card information and minimize your exposure to the PCI-DSS when taking payments over the phone.

Sign up for your free trial via AWS Marketplace and start securely processing cardholder data in less than an hour.

Latest Content from SequenceShift

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Supports ECCCSA Recognition Across Europe

SequenceShift Supports ECCCSA Recognition Across Europe

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Chef Works Implemented PCI-Compliant Solution

Case Study: Chef Works Implemented PCI-Compliant Solution

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Zendesk Seals Deal to Acquire Local Measure

Zendesk Seals Deal to Acquire Local Measure

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?