Route 101 Annual Conference 2025

Date: 23 October 2025

Location: London

CX In Focus: Unlock Insight, Drive Action

Back by popular demand – the Route 101 Annual Customer Conference is returning, and it’s bigger than ever…

Now at a larger venue to match our growing community, this year’s event unites CX leaders, innovators and technology specialists to explore the latest developments in CX.

Expect honest insights, real-world stories and a clear picture of what’s next – giving you the knowledge to stay ahead of the curve.

Watch the video below to hear from Call Centre Helper’s Xander Freeman, when he spoke to Russ Attwood, CEO at Route 101, about what attendees can expect at the Route 101 Annual Conference in London:

Why Attend

• Gain direct insights from top industry voices – Learn from recognised leaders in CX and technology who are influencing how brands interact with customers around the world.
• Real-life success stories (not just theory) – See how well-known organisations have transformed service delivery, increased agent engagement and improved customer journeys.
• Network with peers facing the same challenges – Whether you’re looking to swap ideas or build new partnerships, you’ll be surrounded by people who understand the reality of CX today.
• See the tech up close – Live demos from top vendors, along with a dedicated expo area, let you explore the tools transforming modern contact centres, helping you make smarter investment decisions.
• Expert panels and Q&A sessions – Expect a packed agenda full of practical strategies to improve CX delivery and get the most out of your contact centre. This is your chance to question, discuss, and dive deeper.
• See where AI fits into real-world CX today – Discover how leading teams are using AI, automation and agentic capabilities to support both customers and agents. Hear what’s working, and how to deliver real business outcomes.

Keynote Speakers

• Jo Causon, CEO, Institute of Customer Service
• Steve Morrell, Managing Director, ContactBabel
• Richard Simpson, Chief Solutions Officer, Route 101

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell