Archived Content

CCW Conference & Trade Show

ccw-berlin-26

Published On: 10th Dec 2025 11:39 - Modified: 1st Mar 2026

Date: 23rd – 26th February 2026

Location: Berlin

CCW is one of Europe’s largest congress trade fairs dedicated to innovative customer dialogue, offering hundreds of professional speakers, extensive networking opportunities, and access to both the congress and the trade fair.

At CCW, attendees can engage with leading-edge technology, influential thought leaders, and seasoned practitioners, making it a pivotal event for industry professionals.

Author
Guest Author

A selection of articles from contact centre industry experts

Read more by Guest Author

Reviewed by: Rachael Trickey

Register for our webinar.

What Should You Do When You Think a Customer Is Lying?

What It Takes to Be a More Empathetic Leader

3 Ways to Get Buy-In for Ditching Spreadsheets

54% Discover Compliance Breach Outside Routine QA Reviews

8×8 Finds 52% Blame CIOs for AI Errors

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

14th September 2026

Contact Centre & Customer Services Summit – Manchester

15th September 2026

CX Connect Europe

How Travel and Hospitality Brands Handle Seasonal Staffing Spikes

From Getting It Right First Time to Right Every Time

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action