The 3-Step Guide to Evaluate Your AI Support Agent – Webinar

Date: 07 May 2026, 10 AM PT | 1 PM ET

Location: Virtual

When an AI support agent handles a customer conversation, most operators have no systematic way to review what it actually did: which actions it took, whether it stayed within the boundaries it was given, or whether the customer’s issue was resolved. The standard metrics, containment rate and CSAT, do no capture what happened inside the conversation.

This sessions is a practical walkthrough of three things that address that directly.

What You Will Take Away

• Why visibility into what your AI agent is doing matters
• Three steps to get that visibility
• What needs to be in place for this to work

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell