Call and Contact Centre Events

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

Date: 14 October 2026 | 2:00 PM BST

Location: Virtual

Automated scoring only works if your team actually trusts it.

This session, led by evaluagent’s Transformation Manager, Pete Dunn, is a practical look at how to ensure your AutoQM programme keeps humans involved exactly where judgement matters — without dragging you back to manual review for everything.

You’ll learn:

Where AI scores well, and where humans are essential
Handling edge cases and giving agents a fair right to appeal
Building calibration and explainability that earn trust on the floor

And much more! Join us for an informative but informal session.

How to Keep Humans in the Loop Without Slowing AutoQA Down – Webinar

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