Webinar: The Connected Contact Centre in 2027: From AI Integration to Orchestration

Date: 21^st January 2027 | 14:00 GMT | 9:00 EST

Location: Virtual

Register Now!

Everyone is talking about the shift from integration to orchestration – but how do you move from “buzz word” to “living breathing operational strategy” within your own contact centre?

Join our upcoming webinar where our panel of experts will be exploring why 2027 is the year the contact centre will truly be connected in more ways than ever before, as well as sharing the key steps to bringing this to life – so you can prepare your people, processes, and technology for a successful transition. 

In conversation with:

• Guest speaker, AnywhereNow
• An industry expert
• Megan Jones, Call Centre Helper

You will leave with a clearer understanding of:

• What orchestration is and how to make it central to your 2027 strategy
• What best practice looks like now and in the immediate future
• How the latest technology is supercharging orchestration (and making integration a thing of the past)

If you are a contact centre manager or customer experience director who wants to find out more about orchestration, this session will lift the lid on what it’s all about and give you the tips and tools you need to kick-start your journey.

Register Now

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