Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Latest Trends in Performance Management

Published On: 25th Mar 2014 10:04

In this webinar we explore the latest trends in performance management and how to improve employee engagement.

Topics Discussed

Performance management
Performance measurement
Employee loyalty
Employee motivation

Rewarding high-performing employees
KPI dashboards
The latest technology
The linkage between contact centre performance and organizational objectives

Panellists

Dougie Cameron

addzest

Tony Clarke

Aspect

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: Latest Trends in Performance Management

Topics Discussed

Panellists

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