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Average Handling Time (AHT) is usually over 4 minutes

Published On: 1st Nov 2014 10:17

The viewers of our webinar “10 Smart Ways to Improve Average Handling Time” were asked “How long is your Average Handling Time (AHT)?”

Poll answers

0 – 59 Seconds – 2%
60 – 199 Seconds – 8%
120 – 239 Seconds – 17%
240 – 359 Seconds – 31%
360 + Seconds – 31%

Source: Call Centre Helper website webinar poll Sample size – 181 Date: September 2014

Here is a link to the webinar: 10 Smart Ways to Improve Average Handling Time

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Average Handling Time (AHT) is usually over 4 minutes

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