Archived Content

Most Contact Centres Expect Contact Volumes to Rise

Published On: 3rd Dec 2014 10:08

According to our poll, it is expected that contact volumes will increase in contact centres, within the next 12 months, with 54% of those surveyed believing this to be the case

Poll – “What will happen to contact volumes in the next 12 months?” – answers

Large Fall – 0%
Small Fall – 18%
About the same – 28%
Small Rise – 32%
Big Rise – 22%

Source: Call Centre Helper webinar: Techniques to Make the Contact Centre More Powerful Sample size – 87 Date: November 2014

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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