Archived Content

Photo Muse – Step out of Your Comfort Zone

Published On: 24th Jun 2015 10:12 - Modified: 24th Oct 2017

Here is a great photo of a customer service team pushing themselves outside their comfort zone.

Isn’t it time your agents did something a little different?

ben-nevis-new3-510

After completing their induction, most agents quickly adjust to contact centre life and buckle down in their comfort zone. Even the drama of an unexpected call surge does little to challenge an experienced agent.

Yet, if the famous saying by Michael John Bobak “All progress takes place out of the comfort zone” is to be believed, this safe routine could be stopping your agents from reaching their full potential.

What’s stopping you? Follow Webhelp UK’s example and lead your agents up Ben Nevis!

You may be surprised at what they are capable of!

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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