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Allow Your Staff to Set Their Own Breaks

Published On: 8th Sep 2015 08:00

Here’s a simple tip to help with breaks – allow your agents to set their own.

This works best in a team. Have a goldfish bowl with a number of table tennis balls. When a member of staff goes for a break, they must take a ball. If there are not enough balls, they can’t go for a break until someone brings a ball back.

This way the team will work out for themselves how to handle the breaks.

The team will love it – I’m not sure about the Resource Planners.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Allow Your Staff to Set Their Own Breaks

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