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36% of Contact Centre Agents Can Offer £20 Compensation Without Approval

Published On: 23rd Sep 2015 10:10

According to our poll, more than seven in every 20 contact centre agents are given the power of offering compensation of up to £20.

Poll – How empowered are your employees? – answers

Does not have individual AHT targets – 55%
Can offer £20 compensation without approval – 36%
Unrestricted access to Social Media – 28%
Can eat and drink at their desks – 53%
None of the above – 17%

(Multiple answers were allowed during this poll, so the total does not add up to 100%.)

Source: Call Centre Helper Webinar Poll – Webinar: 7 Ways to Improve Customer Satisfaction Sample size – 127 Date: May 2015

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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