Contact Centre Research

46% of Contact Centres find it Very Difficult or Impossible to get Extra Budget

Published On: 9th May 2016 10:18

43% of contact centres find it very difficult to get extra budget.

Poll – “How Difficult do you find it to get extra budget for the Contact Centre?” – answers

Very Easy – 3%
Easy – 0%
Difficult – 51%
Very Difficult – 43%
Impossible – 3%

Source: Call Centre Helper Webinar Poll – Webinar: How to build a business case for More Budget (and New Technology) Sample size – 72 Date: April 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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46% of Contact Centres find it Very Difficult or Impossible to get Extra Budget

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