Contact Centre Research

Most Customer Service Budgets are not Increasing

Published On: 1st Jul 2016 08:00

According to our poll, half of contact centres have “about the same” customer service budget as they had 12 months ago.

In fact, it was only 24% that reported that their budget had improved, when compared to the previous year.

Poll – “In the past 12 months how has your customer service budget changed?” – answers

Much Higher – 5%
Moderately Higher – 19%
About the same – 54%
Moderately Lower – 19%
Much Lower – 3%

Source: Call Centre Helper Webinar Poll – Webinar: 10 Ways to Exceed Your Customers’ Expectations Sample size – 79 Date: June 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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Most Customer Service Budgets are not Increasing

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