How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Date: 06 October 2026 | 3:00 PM BST

Location: Virtual

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As AI agents take on more and more conversations, who’s actually checking they’re doing their jobs correctly?

Most CX teams wouldn’t dream of letting a human agent talk to a thousand customers unchecked — yet that’s exactly what’s happening with bots, across voice, chat and every other channel.

Join this webinar with Andrew Siciliano, General Manager (US) of evaluagent, as he covers:

• The blind spot: AI-handled conversations nobody’s watching
• Why containment and deflection hide the real story
• The observability flywheel: evaluate, surface, improve, re-evaluate
• Why one consistent standard across humans and bots is the gold standard

Register your place today.

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