How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Date: 06 October 2026 | 3:00 PM BST

Location: Virtual

As AI agents take on more and more conversations, who’s actually checking they’re doing their jobs correctly?

Most CX teams wouldn’t dream of letting a human agent talk to a thousand customers unchecked — yet that’s exactly what’s happening with bots, across voice, chat and every other channel.

Join this webinar with Andrew Siciliano, General Manager (US) of evaluagent, as he covers:

• The blind spot: AI-handled conversations nobody’s watching
• Why containment and deflection hide the real story
• The observability flywheel: evaluate, surface, improve, re-evaluate
• Why one consistent standard across humans and bots is the gold standard

Register your place today.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Alice Cuerden