Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

A picture of a lady speaking on video interview

How COVID-19 Changes the Contact Centre Hiring Process

A picture of an exploding lightbulb

4 Principles of Innovation in a Post-Pandemic World

A cartoon of someone doing the high jump

Overcoming Cloud Contact Centre Challenges

A picture of a lady looking into the future with futuristic lighting

What Does the Future Have in Store for the Contact Centre Industry?

A picture of a calendar and alarm clock

How to Improve Adherence

A photo of a sunrise over 2021

Overcoming 2021 Contact Centre Challenges in 7 Steps

A picture of people working on cloud systems

Don’t Let Half Cloud Be a Half Measure

A picture of an agent working at home with laptop

How to Approach WFH in 2021

A picture of a blank notebook and the word plan

When Building Your Workforce Planning Model, Don’t Do It Alone

A picture of a person holding a piggy bank

5 Ways to Eliminate Hidden Costs in Your Contact Centre

A picture of a a remore worker on a video call with colleagues

It’s Time to Get Back to Work, but Let’s Do It Safely

A photo of a robot

How Can AI Be Used in Contact Centre Workforce Planning?

A photo of a clock on a calnedar

5 Ways to Improve Schedule Efficiency

A picture of a laptop and a video stream on screen

Combining AI and Video to Improve Customer Experience

A photo of a disabled person making a phone call

What Is Customer Vulnerability?

A picture of a person jumping over a gap between rocks

Bridging the Insight Gap Between the Contact Centre and the Business

A picture of three emotion faces

What Is Customer Experience?

A picture of a pink cyborg bust

Automated and AI Customer Service for Contact Centres

A picture of a lady holding a light bulb

5 Innovations From 2020 That Will Shape 2021

A picture of a an agent working at home office

Are Virtual Contact Centres the Future?

A picture of a chat bot on a mobile phone held by a customer

How Chatbots Can Help Insurance Providers Improve the Customer Journey

A picture of Father Christmas wearing a headset

4 Things Contact Centres Can Learn from Father Christmas

A picture of a remote worker sat at desk with a cup of coffee

Is There Still Space for the Office Space?

A picture of a video conference and host

5 Video Conferencing Trends for 2021