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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Uniphore Unveils Enhanced Interaction Analytics Solution
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award
Case Study: EDF Empowers Its Energy Customers
NECCA Appoints a New Head Judge
Zoom Boom Continues With Latest Expansion
NICE Continue to Impress Judges in Digital Transformation
Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists…
Zoom Takes the Spotlight for Setting New Standards
8×8 Continues to Be Recognised for Innovation
Banking Consumers Want Good CX as Much as £200 Switch Deal
CEO Reveals Evaluagent Named as a Contact Center…
MaxContact and TForge Announce Strategic Partnership
Sweaty Betty Smashes CX Goals With Sabio
Zendesk Continues to Level Up Its CX Portfolio
iQor Harnesses NICE CXone to Drive Digital CX…
Talkdesk Extends Healthcare AI and Integration…
Salesforce Helps Small Businesses with Ready to Use…
Genesys and Epic Integrations Enhances Patient Engagement
Talkdesk Unveils Talkdesk Autopilot
MaxContact Empowers Resellers to Capture Booming CCaaS…
EnghouseAI – the Next-Generation AI Products
Introducing 8×8 Engage to Bridge CX Journey Gaps
New Features Eliminate Reactive Nature of Customer Service
Playvox Teams Up With Five9 to Offer Smarter Experiences
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What are you interested in?
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14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
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