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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Evaluagent Ranks in Flexa100 List
MaxContact Revamp Contact Hub
MiaRec Pioneers Prompt Customization and Testing
Case Study: DDC OS Dramatically Increased Planning…
Cnect Wales Celebrates 20 Years in Business
Odigo Unleashes the Power of AI for Exceptional CX…
New Agent Co-Pilot Improves Speed and Quality of…
NICE CXone Receives Future of Work Award
Genesys Advancing a New Era of Experience Delivery
Uniphore Continues Partnership Push
NICE Recognised as Pioneers in Process Automation
Calabrio Announce CX Partnership Down Under
Evaluagent Continues Winning Streak
NICE Named a Leader for Conversational AI
Uniphore Teams Up With Pioneer in Communication Recording
NICE Recognized for Innovative Copilot Capabilities
Jabra Enhances Microsoft Teams BYOD Experience
CallMiner Leads the Way in Speech Analytics
New GenAI Interaction Summary Reduces After-Call Work
AI Innovation Drives Personalized Employee Augmentation
CallMiner Accelerates Delivery of Generative AI…
NICE Unveils Enlighten XM to Hyper-Personalize Customer…
HP | Poly Keeps People at the Forefront of Virtual…
Talkdesk and Verint Expand Partnership to Increase CX…
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success