People - Page 5 of 9 - Call Centre Helper

People

“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.

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10 Strategies for Overcoming Objection Handling in Sales

10 Strategies for Overcoming Objection Handling in Sales

The Best Ways to Communicate With Upset Customers

The Best Ways to Communicate With Upset Customers

5 Ways to Rethink Contact Centre Training

5 Ways to Rethink Contact Centre Training

Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?

Contact Centre Coaching Models: Which Is Best for Your…

100 Power Words to Use in Customer Service with Examples

100 Power Words to Use in Customer Service with Examples

Negative VS Positive Words in Customer Service – With Examples

Negative VS Positive Words in Customer Service –…

How to Deal With Rude Customers

How to Deal With Rude Customers

Handling Sales Objections Over The Telephone

Handling Sales Objections Over The Telephone

How to Train Active Listening in the Call Centre – With Exercises

How to Train Active Listening in the Call Centre –…

10 Essential Skills for Every Contact Centre Manager

10 Essential Skills for Every Contact Centre Manager

The Top 10 Most Important Customer Service Skills

The Top 10 Most Important Customer Service Skills

How to Deal With Difficult Customers

How to Deal With Difficult Customers

9 Fun Customer Service Training Exercises

9 Fun Customer Service Training Exercises

How to Handle Escalation Calls

How to Handle Escalation Calls

The Wrong Words and Phrases to Use on a Sales Call

The Wrong Words and Phrases to Use on a Sales Call

Positive Language for Customer Service Conversations – With Examples

Positive Language for Customer Service Conversations…

The Right Words and Phrases to Use on a Sales Call

The Right Words and Phrases to Use on a Sales Call

5 Simple Tips for Improving Tone of Voice in Customer Service

5 Simple Tips for Improving Tone of Voice in Customer…

15 Things You Should Never Say to a Customer

15 Things You Should Never Say to a Customer

Call Control Techniques: How to Present Options to Customers

Call Control Techniques: How to Present Options to…

Want to Speak in the Same Language as the Customer? Use Filtering!

Want to Speak in the Same Language as the Customer? Use…

The Johari Window: A Contact Centre Training Tool

The Johari Window: A Contact Centre Training Tool

The Best Courtesy Words and Expressions to Use in Customer Service

The Best Courtesy Words and Expressions to Use in…

10 Catchy Greeting Examples for Customer Service

10 Catchy Greeting Examples for Customer Service

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?