People - Page 9 of 9 - Call Centre Helper

People

“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.

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How Best to Deal with Angry Customers

How Best to Deal with Angry Customers

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Top Tips to Becoming a Better Leader

Make your employee probationary periods truly fruitful: we show you how

Make your employee probationary periods truly fruitful:…

Answers: Coping with Angry and Abusive Customers

Answers: Coping with Angry and Abusive Customers

Beating Phone Rage with Care

Beating Phone Rage with Care

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Key Questions to Help You Decide What to Automate

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8×8 Wins Four Stevie Awards for Technology and Service

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Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?