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“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.
Words and Phrases an Advisor Should NEVER Say to an…
7 Ways to Offer Multilingual Customer Service
Positive Statements to Increase Customer Satisfaction
SMART Training – Changing the Perception of…
25 Tips to Make Your Telesales People More Productive
Why Removing Negative Words Could Hurt Your Contact Centre
How to Build an Emotional Connection with Customers
How to Handle Angry Customers in a Call Centre
6 Strategies for Building Agent Confidence in Telesales
How to Say No to a Customer – With Examples
Top Tips for Selling Over the Phone
Top 10 Customer Service Team Leader Interview Questions…
What to Say to an Angry Customer
10 Closing Techniques for Inbound Sales Advisors
The Hapless 13: Phrases That Call Centre Agents Must…
How to Receive Job Feedback… Without Becoming…
Do You Know How to Make a Great First Impression?
Should We Teach Contact Centre Staff to Touch Type?
8 ‘Soft Skills’ Training Exercises
5 Effective Training Exercises for Your Contact Centre
The Best Words to Rescue an Unhappy Customer Experience
5 Quick Fixes for Dealing With Problem Callers
How Can Agents Sound More Authentic?
7 Ways to Deal With an Angry Customer
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