CallMiner Wins 2016 PACE Technovation Award

CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform.

“Customer engagement analytics is among the emerging technologies that is no longer just a “nice to have” but an essential technology to achieve optimal performance and compliance in contact centre environments,” says PACE Chairman Michael Rauscher. “CallMiner is a leader in customer engagement analytics and well deserving of the 2016 PACE Technovation Award,” Rauscher continues.

“We are particularly honoured to be a recipient of the 2016 Technovation Award from PACE,” says CallMiner CEO Terry Leahy. “Both CallMiner as an analytics leader and Eureka as a customer engagement analytics solution are extremely well aligned with PACE’s commitment to the advancement of businesses that engage customers through multiple communications channels. As our customers continue to teach us, the ways in which consumers communicate with brands is ever-evolving and CallMiner continues to enrich its offering to empower our customers to improve their customers’ experience throughout the entire journey,” Leahy says.

CallMiner Eureka enables organisations to monitor and analyse 100% of customer interactions from any channel – phone, email, text, chat, and social media. CallMiner’s latest release provides measurement of key performance indicators such as customer satisfaction, across the entire customer journey. Analysis provides insights that allow companies to optimise outcomes — whether that means answering a question, solving an issue, or completing a sale or collection recovery. Eureka also helps companies maintain compliance with key regulations such as the FDCPA and the TCPA.

For more information about CallMiner, visit their website.