Network Homes introduced a suite of Bright products to benchmark its performance metrics, monitor customer satisfaction and to understand employees.
This case study shows how insights led to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement.
Case Study written by: Sabio
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Author: Rachael Trickey
Published On: 11th Mar 2019 - Last modified: 10th Apr 2019
Read more about - Archived Content, Bright, Case Studies, Sabio
