Case study: Network Homes 114 Filed under - Archived Content, Bright, Case Studies, Sabio Network Homes introduced a suite of Bright products to benchmark its performance metrics, monitor customer satisfaction and to understand employees. This case study shows how insights led to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement. Case Study written by: Sabio Click here to download the Case Study Author: Rachael Trickey Published On: 11th Mar 2019 - Last modified: 10th Apr 2019 Read more about - Archived Content, Bright, Case Studies, Sabio Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter