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CX Analytics Summit London


About the Event

CX Analytics Summit London: a CallMiner LISTEN event is an industry leading event for customer engagement analytics professionals, bringing together top organisations using intelligence from interactions in the contact centre.

Attend this FREE event to hear from analysts, executive thought leaders, and product innovators. Learn best practices from the UK’s leading industries on how CallMiner Eureka is improving their sales, operations, agent performance and customer experience.

Join us for this educational and interactive event including separate tracks for executives, business program owners and analysts.

Agenda

12 February, Analyst Workshop
In these sessions for analysts, CallMiner experts will share approaches to solving complex problems with Eureka solutions.

1400-1500 – Search Syntax Best Practices
1500-1600 – Advanced User Syntax Tips and Tricks
1600-1700 – Achieving Success with CallMiner Eureka- The Six Sigma DEMAIC Process
1700-1830 – Cocktail Reception

13 February, CX Analytics Summit

0800-0900 – Breakfast

0900-1200 – Morning General Sessions

  • State of Customer Experience Industry
  • The Evolution of Artificial Intelligence in Analytics
  • 2 Customer Case Studies
  • Morning Break
  • Product Roadmap Overview

1200 – 1300 – Lunch

1300 – 1600 – Afternoon Breakout Sessions
In the Know Sessions = CallMiner Eureka users who want more info
Want to Know Session = New to speech analytics and want to learn more

1300 – 1350
In The Know – Incorporating Multi Channel Into Your Program
Want To Know – Eureka & Coach Demo Through Different Lenses

1400 – 1450
In The Know – Building Predictive Scores With and Without AI
Want To Know – Quick Wins – Achieving Results in the First 90 days

1450-1515 – Afternoon Break

1515 – 1600
In The Know – Keeping Your Speech Analytics Program on Track
Both – Migrating from Manual to Automated Scorecards

1600 – 1700 – Wrap-up General Session / Closing Remarks
1700-1830 – Cocktails & Networking

Date and Time

Starting:
Tuesday 12th February 2019

Ending:
Wednesday 13th February 2019

Organisers

Date and Time

Starting:
Tuesday 12th February 2019

Ending:
Wednesday 13th February 2019