CX Analytics Summit London 185 Filed under - Archived Content, CallMiner CX Analytics Summit London: a CallMiner LISTEN event is an industry leading event for customer engagement analytics professionals, bringing together top organisations using intelligence from interactions in the contact centre. Attend this FREE event to hear from analysts, executive thought leaders, and product innovators. Learn best practices from the UK’s leading industries on how CallMiner Eureka is improving their sales, operations, agent performance and customer experience. Join us for this educational and interactive event including separate tracks for executives, business program owners and analysts. Agenda 12 February, Analyst Workshop In these sessions for analysts, CallMiner experts will share approaches to solving complex problems with Eureka solutions. 1400-1500 – Search Syntax Best Practices 1500-1600 – Advanced User Syntax Tips and Tricks 1600-1700 – Achieving Success with CallMiner Eureka- The Six Sigma DEMAIC Process 1700-1830 – Cocktail Reception 13 February, CX Analytics Summit 0800-0900 – Breakfast 0900-1200 – Morning General Sessions State of Customer Experience Industry The Evolution of Artificial Intelligence in Analytics 2 Customer Case Studies Morning Break Product Roadmap Overview 1200 – 1300 – Lunch 1300 – 1600 – Afternoon Breakout Sessions In the Know Sessions = CallMiner Eureka users who want more info Want to Know Session = New to speech analytics and want to learn more 1300 – 1350 In The Know – Incorporating Multi Channel Into Your Program Want To Know – Eureka & Coach Demo Through Different Lenses 1400 – 1450 In The Know – Building Predictive Scores With and Without AI Want To Know – Quick Wins – Achieving Results in the First 90 days 1450-1515 – Afternoon Break 1515 – 1600 In The Know – Keeping Your Speech Analytics Program on Track Both – Migrating from Manual to Automated Scorecards 1600 – 1700 – Wrap-up General Session / Closing Remarks 1700-1830 – Cocktails & Networking Register Now! Author: Rachael Trickey Published On: 3rd Jan 2019 - Last modified: 17th Jan 2019 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter