E-Book: NICE Adaptive Workforce Optimization 154 Filed under - Archived Content, NICE When your employees can create their own journey of engagement, improved customer service creates itself. This e-book provides an essential guide to an employee’s journey with your organization. White Paper written by: NICE Author: Rachael Trickey Published On: 12th Jun 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter