This eBook identifies the behaviours and technology focus demonstrated by today’s leading customer service contact centres.
It also draws on the findings of judges from the CCMA’s UK National Contact Centre Awards to highlight those areas that distinguish award-winning performance.
White Paper written by: Sabio
Author: Megan Jones
Published On: 17th Nov 2015 - Last modified: 2nd Jan 2020
Read more about - Archived Content, Sabio
