Five9 EMEA AI Day

Date: Thursday 8th October 2026 | 15:00 BST | 16:00 CEST

Location: Virtual

One day. Five sessions. Practical AI you can put to work the day after.

Most AI in CX stalls in pilot. This is the day it doesn’t.

Where AI pays off — and how to scale it safely – Fresh Metrigy and Opus Research data on what’s working in CX — and what’s still hype.

AI you can see, not just hear about – See agentic voice AI take a customer from question to done — answering, helping the agent, all in one go.

How to clear the pilot wall – Real lessons from brands that moved past the proof of concept, and what stalled the ones that didn’t.

Five sessions. What’s real, what’s next, no filler.

Where AI Is Actually Working in CX – Industry analyst Robin Gareiss shares fresh Metrigy data on what’s driving real returns — and what’s noise.

One Platform for Every CX Interaction: The Five9 AI Vision– Point solutions can’t scale AI. See how Five9 unifies AI agents, agent assist, and conversational intelligence in one platform built to scale.

A Real Customer Interaction: From Question to Resolution – Watch a real customer interaction flow start to finish through Five9 AI Agents, Agent Assist, and Insights. No slides.

How Real Brands Are Making AI Pay Off – Truconnect, Advia, and CDW share what’s actually moving the needle on transfers, time-to-resolve and self-service — and what they’d do differently.

Scaling AI in CX: Trust, Data, and Team Readiness – Unpack how to close the readiness gap, build governance, earn trust, and turn AI investment into a measurable business impact.

For the full list of speakers and to save your seat, follow the link below.

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Reviewed by: Jo Robinson