Plantronics Enhance Their Cloud Software Solution

Plantronics have announced that they have has extended the management and reporting aspects of its cloud software solution, Plantronics Manager Pro v3.11.

This extension will include Plantronics Unified Communications (UC) headsets connected to mobile devices running iOS and Android. This extended reach is enabled through the Plantronics Hub mobile application.

By deploying Plantronics Manager Pro v3.11 and Plantronics Hub, IT managers can now see, manage and gather valuable insights from the entire line of Plantronics enterprise devices, from the desktop, to tablets and mobile phones.

“More than 53% of organisations have interest in ear-to-ear diagnostics that would enable IT leaders to manage voice performance from the user perspective, and more than 35% of companies are increasing deployment of mobile UC clients,” said Irwin Lazar, Vice President and Research Director at Nemertes Research.

“These realities make it more important than ever to ensure IT and line-of-business managers are equipped with solutions that can help them obtain analytics and actionable insights from across their company’s entire communications ecosystem.”

Plantronics Manager Pro is Software-as-a-Service (SaaS) designed to manage Plantronics communications devices.

With its easy-to-use tools, IT professionals and their managed-services partners are able to proactively manage the performance of every supported Plantronics headset across the enterprise, ensuring best user experience and accessing actionable insights

Plantronics Manager Pro is available through authorised resellers in most countries around the world.

New offerings in Plantronics Manager Pro v3.11 include:

The ability to see, manage and gain actionable insights from the complete line of supported Plantronics business communications devices, including all Plantronics UC headsets attached to Mac OS and Windows desktops as well Android and iOS mobile devices.

Northbound API access to the Plantronics Manager Pro dataset. This means it is easier than ever for customers, developers and partners to embed this data into pre-existing enterprise applications or create new service offerings.

Streamlined reports. Asset Management and Adoption now includes all the reports IT professionals need to successfully deploy and drive UC and softphone adoption.

“For an IT pro to be able to gain valuable data from our full line of enterprise devices, even mobile ones attached to Plantronics UC headsets, is game-changing,” said Tom Wesselman, Vice President and General Manager, Software, Plantronics.

“Now, IT can really have a complete view of all the information available to them, which will arm them with the knowledge to make much more informed decisions based on these actionable insights.”