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Voice Stress is Causing Disruption in Contact Centres

Published On: 29th May 2012 14:12

According to our poll, 49% of contact centres have been affected by the impact of voice stress on its advisors.

This means that more contact centres are influenced by voice stress than those that are not, as only 41% reported that they haven’t lost days because of it.
Poll – Have you lost days due to voice stress? – answers

Yes – 49%
No – 41%
Don’t know – 10%

Source: Call Centre Helper webinar: Make an Impact with your Voice Sample size – 140 Date: May 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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