26% of Contact Centres Report on Over Ten Metrics Every Month

According to our poll, over a quarter of contact centres report on more than ten metrics ever month.

However, the greatest percentage of contact centres surveyed measured between 5-9 metrics a month, with 50% doing so.

Poll – “How many contact centre metrics do you report on every month?” – answers

• 1 Metric – 0%
• 2-4 Metrics – 24%
• 5-9 Metrics – 50%
• 10-19 Metrics – 24%
• 20+ Metrics- 2%

Source: Call Centre Helper Webinar: What Is the Best Metric for the Contact Centre     Sample size – 100     Date: October 2015