26% of Contact Centres Report on Over Ten Metrics Every Month


According to our poll, over a quarter of contact centres report on more than ten metrics ever month.

However, the greatest percentage of contact centres surveyed measured between 5-9 metrics a month, with 50% doing so.

Poll – “How many contact centre metrics do you report on every month?” – answers

  • 1 Metric – 0%
  • 2-4 Metrics – 24%
  • 5-9 Metrics – 50%
  • 10-19 Metrics – 24%
  • 20+ Metrics- 2%

Source: Call Centre Helper Webinar: What Is the Best Metric for the Contact Centre     Sample size – 100     Date: October 2015

Published On: 28th Jan 2016 - Last modified: 4th May 2017
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